![]() ![]() We enjoyed our time here but I think we would've enjoyed our time at any other resort. ![]() Perhaps it's the language barrier, as most don't speak English. ![]() Staff is responsive and pleasant when asked for help but you won't get many greets or smiles at you throughout your stay. Just not what we expected for a luxury resort. They don't restock water in your room and the only place we could find water bottles was at the preferred club pool on the sundeck. Used pringles container was left in our room when we checked-in. Asked for change of sheets which never happened. Rooms are nicely designed but the sheets were so worn that they were itchy and covered with lint. Wish someone would explain or show us at check-in. Hotel Room and Layout: The layout is confusing so expect a lot of walking! We got it by day 3. DJ was not good but at least there was some music and dancing to end the night! There's a club that opens at 11pm behind the sports bar that was fun though. There was no music any other time so perfect for those who just want to relax and read a book but we wanted something more lively. We would get 15 mins of music when they are performing and that was it. I do think the entertainers were trying their best to get guest involved but the entertainment was lacking. Whenever going overseas it is common to have stomach issues but 2 out of the 7 of us had food poisoning and stayed in bed all day.Īnd the coffee! Couldn't get good coffee/latte which is disappointing.Įntertainment: The entertainers at the pool worked for both Secrets and Dreams side so you'll hear the entertainment on the Dreams side which was much more lively than the Secrets side. Italian- don't order the pasta dishes and just stay away from the Asian restaurant. We all have young kids so we didn't mind it but definitely not an all adults resort.įood: The food overall is good for an all-inclusive and had plenty of options to choose from between Dreams and Secrets. Dec 11, 2023īeautiful property but don't expect luxuryĬame with a group of girls for a nice vacation away from our kids. I’m not sure if I would return to this resort. I did notice that the staff had ‘expectations’ of cash tips so I wouldn’t take the “gratuities included” very seriously. Service was very good and I tipped in USD accordingly. The Preferred Club Suites did offer hors d'oeuvres, exquisite desserts (sporadically) (on the 4th and 6th floors) and premium liquors (on the 6th and 8th floors). Needless to say I don’t think her services weren’t warranted. I felt every time that I reached out to my Dedicated concierge service (Butler), she passively aggressively sent me snap shots on how to process my requests through the Hyatt Inclusive App. The enhanced room amenities (Secrets Beach Bag and Slippers) were missing from my room so I had to call to request same. The upgrade to the Preferred Club is value add solely for the exclusive access to the Preferred Club lounges and the infinity pools on the 6th and 8th floor. This occurred on at least 3 of my 6 day stay and this made me very uncomfortable as it is unsanitary and unpleasant. By day 2, my bathroom, specifically the toilet, smelled like a backed up sewer water and sewer flies made their way from the toilet into the bedroom. I stayed in a Preferred Club Junior Suite Panoramic View on the 3rd floor which overlooked the Dreams and Secrets Pools. I had to continue to dodge the sales rep throughout my stay (like a harassing ex-boyfriend)! Hyatt should be aware that a NO is a NO and pressuring travel weary guests at the start of (and throughout the duration) their PAID vacation will NOT yield positive reviews! I politely declined (several times) and after 20-25 minutes or so, I was released to my host who escorted me to my Suite. This is not ideal as I had just traveled 12 hours and just wanted to get to my room for a hot shower. I was promptly handed off to (who I thought was my host to lead me to my room) the sales rep soliciting a presentation for membership into the vacation club. I was offered a beverage and I snacked on macaroons during the short wait. Weather was great!!! Resort is wonderfully expansive!!!Ĭheck-In at the 4th Floor Preferred Lounge was quick and easy. ![]()
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